Privacy Policy

At Moonlight Rose School of Mastery, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, book a session, workshop or course, purchase products, subscribe to our mailing list or contact us.

Who We Are

Moonlight Rose School of Mastery

Email: hello@rachaeledgley.com

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us.

What Information We Collect

We may collect personal information when you:

• Complete a contact form
• Book a healing session, workshop or course
• Purchase a product or digital resource
• Subscribe to our mailing list
• Contact us by email or social media

This information may include:

• Full name
• Email address
• Telephone number
• Postal address (where required for orders or invoicing)
• Booking and purchase records
• Payment-related information (processed securely by third-party providers)
• Health or wellbeing information you choose to share where relevant to your booking
• Any additional information you choose to provide

We may also collect limited technical information such as:

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

We use your information to:

• Manage bookings and purchases
• Provide our services and products
• Respond to enquiries
• Communicate important booking or order information
• Process payments
• Send updates, offers and news where you have opted in
• Improve our website and customer experience
• Maintain records of communication
• Meet legal, accounting and regulatory obligations

We will only use your personal data where we have a lawful basis to do so under applicable data protection laws.

Health and Wellbeing Information

Where relevant to the services we provide, you may choose to share information about your health or wellbeing. This information will be treated confidentially and used only to provide our services safely and appropriately. You are under no obligation to provide this information, but choosing not to may affect our ability to tailor our services to your needs.

Contact Forms

If you submit an enquiry through our website, the information you provide will only be used to respond to your request, manage your booking enquiry or provide information about our services.

We do not sell, rent or share your personal information for marketing purposes.

If we do not continue with a booking or service, your information will only be kept for as long as reasonably necessary before being securely deleted.

Email Marketing

If you choose to subscribe to our mailing list, we may send information about:

• Workshops and courses
• Healing sessions and mentoring
• New products and resources
• Events
• News and special offers

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies & Analytics

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies may help us:

• Understand website traffic
• Improve user experience
• Monitor website performance
• Analyse visitor behaviour

You can disable cookies through your browser settings at any time.

Anonymous visitor information may be collected through analytics services used on the website.

How We Store Your Data

We take reasonable technical and organisational measures to keep your personal information secure.

Your information may be stored through secure systems including:

• Website form submissions
• Email correspondence
• Booking platforms
• Payment providers
• Online shop systems
• Secure website hosting providers

We retain personal data only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Sharing Your Data

We do not sell your personal data.

We may share limited information where necessary with trusted service providers, including:

• Website hosting providers
• Booking software providers
• Payment processing providers
• Email marketing platforms
• Delivery providers (where physical products are purchased)
• Professional advisers and insurers
• Legal or regulatory authorities where required by law

Any third parties handling personal information on our behalf are expected to do so securely and in accordance with applicable data protection laws.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request transfer of your data where appropriate

To exercise any of these rights, please contact: hello@rachaeledgley.com

We will respond to requests without undue delay and within one month where required by data protection law.

Complaints Procedure

We take concerns about how we handle your personal information seriously.

If you have a complaint or concern about how your personal information has been used, please contact us first so we have the opportunity to understand the issue and try to resolve it.

You can make a complaint by contacting: hello@rachaeledgley.com

We will acknowledge your complaint without undue delay and aim to provide a response within 30 days.

If your complaint requires further investigation and we are unable to provide a full response within this timeframe, we will explain the reason for the delay and keep you updated.

If you remain unhappy after contacting us, you have the right to raise your concern with the Information Commissioner's Office (ICO).

Third-Party Links

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be published on this page and will take effect immediately upon publication.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: